1. CAN I MAKE A PURCHASE WITHOUT BEING REGISTERED AS A MEMBER OF THE ONLINE STORE?
You can make a purchase without being registered.
BENEFITS OF MEMBERSHIP
When you are registered, you can save your name, shipping address and order history, etc.
1) Automatically fill in the basic data
The registered name and delivery address can be displayed automatically on the checkout page.
2) Order history
You can view your past orders.
You can save your favorite products.
You can save your delivery data for future use.
2. Can I register without entering my address and contact information?
It is not possible to register without entering the required data (name, e-mail address and phone number)
If your registration data is incorrect or incomplete, we may contact you. We may also cancel your registration and your order.
3. Can I register with a foreign address?
Please register with an address in France (excluding DOM-TOM), Italy (excluding Campione d'Italia, Livigno, the Italian waters of Lake Lugano), Germany (excluding Helgoland and Busingen), Denmark, the Netherlands, Belgium, Luxembourg or Monaco.
4. I forgot my password.
Please refer to article 5: Login ID and password in "Membership conditions".
5. Can I update my account information?
You can update all your registration data from "My Profile" via "My Account".
However, you cannot change your order history.
6. Can I add a new shipping address or change an existing address?
You can add a new address or update your address from "Address Book" via "My Account".
However, you cannot change the address displayed in the order history.
◎ You can save multiple addresses in "Address Book".
◎ You can set one of your addresses as the "default address". This address will automatically be filled in as the shipping address on the checkout page.
7. I want to cancel my membership.
Please refer to Article 11: Termination of a membership in "Membership Terms".
【Notification regarding termination of membership】
Membership benefits such as "order history", "address book", etc. are no longer available and registration data is deleted following termination.
1. Can I check my order?
When you place an order, you will receive an "order confirmation" e-mail. You can check the information of your order, (ordered products, addresses...).
Please check and save this e-mail, or print it and keep it.
As a member, you can also check these details in "Order History" at the top of the "My Account" page.
2. I placed an order but did not receive a confirmation email.
If you do not receive a confirmation email, and even if an order number appears on the screen after the order is placed, it is possible that your order was not placed correctly for some reason.
We apologize for the inconvenience and please do not hesitate to contact us.
3. Can I change the products in my cart?
You can change the contents of your cart in terms of products and quantities before clicking the "ORDER" button.
◎ If you click the "ORDER" button on the checkout page, you cannot change or cancel your order yourself. Please contact us.
4. I would like to group my orders on one delivery.
Please contact the Grand Seiko Paris Vendôme boutique with your order numbers.
5. I would like to cancel my order
Please refer to " Cancellation / Return / Exchange " in the " Legal Notice ".
6. I received a defective product
We make every effort to control the quality of our products. In case of a problem, please refer to "Return / exchange and treatment of defects and damages" in the "Legal Notice".
1. Can I reserve a product?
You cannot reserve a product at the Grand Seiko Online Store.
2. Are products marked "out of stock" permanently unavailable?
Some products may be restocked.
If you are waiting for a product to be restocked, click on the "Notify Me" button on the product page.
The product is added to the "My Stock Alerts" page and you will be notified when it is restocked.
(This service is only available to members).
1. What payment methods are accepted?
We accept payment by credit card only (VISA, Mastercard, American Express, CUP).
2. I would like a receipt
In the confirmation email of your order you will find your invoice attached.
3. How can I be sure that my payment has been processed?
When the payment is successful, you will receive an e-mail "Payment accepted".
1. WHAT ARE THE SHIPPING COSTS?
The shipping costs are free.
2. WHAT ARE THE DELIVERY TIMES?
Your order will be delivered between 2 and 4 days from the reception of your order.
3. CAN I CHOOSE THE CARRIER?
Our carrier is UPS and you do not have the option of choosing another one.
4. CAN I CHECK THE DELIVERY STATUS OF MY ORDER?
You can check the delivery status by clicking on the "Delivery Status" button in the "Delivery Confirmation" e-mail.
5. CAN I HAVE MY ORDER DELIVERED ABROAD?
The delivery address must be in France (excluding DOM-TOM), Italy (excluding Campione d'Italia, Livigno, the Italian waters of Lake Lugano), Denmark, Germany (excluding Helgoland and Busingen), Netherlands, Belgium, Luxembourg or Monaco. We are sorry but we do not accept deliveries outside this area.